Mail bounce fix

Hi there! 👋
We noticed that one of our emails to you didn’t make it to your inbox. No worries — this can happen for a few different reasons, and many of them are easy to fix. Here's how you can check and resolve the most common issues:

Sometimes email accounts get disabled or closed due to inactivity or other reasons.

What you can do:

• Try logging into your email account to make sure it still works.

• If it’s inactive, follow your email provider’s steps to reactivate it.

• If you no longer use that email, update your contact info with us or get in touch so we can help update it.

Some companies, schools, or email providers automatically block emails from certain senders.

What you can do:

• Check your spam, junk, or promotions folder — sometimes messages get filtered there.

• Add our email address or domain to your safe senders list or contacts.

• If you're using a school or work email, ask your IT team to allow messages from us.

• Make sure your settings don’t block unknown senders or outside domains.

If your inbox is full or our message has a large file, it might not go through.

What you can do:

• Clear out some space in your inbox by deleting old messages or emptying the trash.

• Make sure your email service isn’t rejecting attachments for security reasons.

• If needed, let us know and we can resend the message without the attachment.

If you're not sure what to do or need help checking your email address, we're here for you! Just give us a call:

• Canada: 1 800 828 1299

• Australia: 1 800 431 515

• United States: 1 800 828 1299

• International: +1 419 731 6666

We’ll be happy to guide you through it. 😊